3x
Zebra Nerite Snails
The listed
item is for 3 quantity Zebra Nerite snails. All our tanks are monitored
daily and are extremely healthy as well as the snails. These are high quality
snails as you can see in the picture of the listing. Sizes will average around
3/8’’-1/2” or larger. These snails help with
algae control and eating left over fish foods in the aquarium. They also help
to turn over substrate from getting too compact and holding in decomposed waste
which can cause gas pockets potentially killing your fish.
When your snails are received and added to your tank it can take up to 24 hours before they become fully acclimated and feel safe enough to move around. Just because they don’t move as soon as they are added to the tank does not mean they are dead. Unless they are hanging out of the shell lifeless when you receive them they are still alive. If after 24 hours you do not see any movement please contact us immediately and we will be sure to contact you back within 24 hours to make your order satisfactory.
All snail orders are expedited shipped USPS Priority Mail
WITHOUT
a heat or cool pack. If faster shipping is desired or a heat or cool pack is need you can upgrade your shipping. You can do this by using the links below or going to our ebay store and finding the ”Upgraded Shipping” listings desired and add it to your cart prior to finalizing the checkout.
1. FedEx 2 Day Express
Link:
https://www.ebay.com/itm/284096920298
2. FedEx 2 Day Express with Heat or Cool Pack Link:
https://www.ebay.com/itm/284096922121
3. Order Add on 72 Hour Heat Pack Link:
https://www.ebay.com/itm/284166130055
IMPORTANT
·
Photos are a sample representation, not the actual snails you will receive. Each snail is different and will slightly vary in size/color.
·
We do our absolute best to ship healthy snails and
respond fast
. If you have any questions or concerns, please message us and we will do our best to promptly help you. You will get a reply within 24 hours of sending your message.
·
Please understand, sometimes snails need time to recover and acclimate to their new environment after shipping in a dark box for 1-4 days. With good water conditions and required temperature they will get back to moving around again.
DISCLAIMER:
Not all snail species are legal to keep in every state. It is the purchaser’s responsibility to understand what snails are legal to keep in their state. We recommend that before purchasing you should research and confirm that you can legally keep the particular snail species in consideration. State laws should always be followed when considering keeping live aquatic snails. These snails or sold for aquarium use only and never to be released into the wild.
Shipping policy
When will items ship?
We ship snail orders Monday and Tuesday.  This is to make sure the order does not get held over the weekend in a shipping warehouse or truck with poor temperature conditions. This helps to ensure the condition and survival of the snails during the shipping process. We also do not ship on holidays as this can also leave the potential for the same happenings.
DOA/Damaged Claims
1.
We guarantee live arrival on all of our snails. In the rare event that some show up dead, we must be notified in 48 hours.
Please understand, sometimes snails need time to recover and acclimate to their new environment after shipping in a dark box for 1-4 days. With good water conditions and lighting, they will do great but still need time to acclimate
.
Upon receiving the snails, they should be taken out of the packaging and allowed to acclimate to the water temperature of your tank before being placed in the tank. If the snails do not move around this does not mean they are dead. It can take up to 24 hours before they start to become active again. You can place them in the tank with some food a few inches away to better encourage them to get moving. If after 24 hours you do not see activity from your snails then please take clear photos of all of the dead snails outside of the tank. Make sure that the picture is of the opening of the shell of the snails. Usually when a snail is dead it will mostly be hanging outside of it shell. After receiving the photos and validating the DOA (dead on arrival) we will issue a refund for each snail dead.
Failure to comply with one or more of these policies will mean we can no longer cover you.
2.
If you are concerned about extreme
heat or cold, we highly recommend having the post office hold your package for
the estimated delivery day. This is a completely free option which can be requested
online via usps.com or in person at your local post office. This way, your
package will remain indoors, protected, and out of the elements for you to pick
up once the package has arrived.
3.
We guarantee live arrival of all snails.
This means we assure that snails will show up alive. We do not guarantee your
success in keeping the snails alive and healthy. Lots of outside factors that
we cannot control go into the success or failure of keeping snails healthy. We
recommend that the customer do their research on the particular species that is
being purchased to better understand the care that particular snails require.
We are here to help but are not liable after you have received your snails alive.
Ratings and feedback
Please take the time to contact us if
you are not satisfied and we will do everything possible to make things right.
Please do not leave negative feedback as this is how we support our family and
feedback is everything when selling on Ebay.  Great customer service is
our top priority!
Questions/Concerns
Contact us, we are happy to help!
Returns
·
We do not accept returns on snails as
returning a perishable item is not feasible, we will however work with you to
reach a solution.
·
Please contact us before attempting
to return an item. We will be glade to resolve a problem immediately.